Employee Self Service · Daily operations · 8 min read

Documents, letters and your profile

Renew an expiring document, request an official letter and ask HR to change your profile details.

Before you begin

HR approves renewals, letters and profile changes. You can have only one profile change and one renewal waiting for each document at a time.

See your documents and renew one

1. Open Employee Self Service > Documents. The chips count Valid, Expiring soon, Expired, Renewal in progress and Missing. The order is Expired, Missing, Expiring soon, Renewal in progress, Valid.
2. Click Renew on the document.
3. Enter the New number, Issuing authority, Issued on and Expires on. Numbers use the pattern 784-YYYY-NNNNNNN-N for an Emirates ID.
4. Type the Reason.
5. Attach the new copy: 1 to 5 PDF or image files, 20 MB together.
6. Add a Note if useful and click Send to HR.

Refusals: 'A document cannot expire before it was issued.', 'Say why this document is being renewed.', 'Attach at least one renewal document.', 'Attach no more than 5 files.', 'Keep the combined renewal evidence under 20 MB.' and 'A renewal request is already pending.'

The document shows Renewal in progress and a linked request appears. Managers see only the type, the expiry date and the days left in Team Documents, never the number. Numbers of restricted document types show •••• even to you.

Request a letter

1. Open Letters & Certificates and click the letter type: Salary certificate, Employment certificate, NOC, Experience certificate, Bank salary letter, Embassy letter, Visa letter or Custom HR letter.
2. Choose the Language: English, Arabic or Bilingual.
3. Type the Purpose (printed on NOC, Embassy, Visa and Custom letters) and Addressed to (blank prints 'To whom it may concern').
4. Click Request.

HR approves it. The letter is issued with a number and a 12-character verification code. A salary certificate states the join date, job title and monthly gross, for example AED 12,000.00. Open View / print to print it; the code is in the footer. In Verify a letter anyone with the letters permission can type a code and see the number, type, date and employee name only. A wrong code gives 'No letter carries that code.'

Ask HR to change your profile

1. Open My Profile. The cards show Personal, Contact, Emergency contact, Bank (masked), Qualifications and Change requests.
2. Click Request a change.
3. Change the Work phone, Personal email, Personal phone or Emergency contact (name, relationship, phone), and type a Reason.
4. Click Send to HR.

Messages: 'Change at least one field.' and 'Finish or cancel the pending profile change first.' Your profile does not change until HR approves. If your record changed in the meantime, HR is told to reject and ask you to send the current values again. The company can hide the personal email and emergency contact fields.

Add under Qualifications and Change under Bank open the request form and complete only after HR (and finance for bank) approve.

Employment and benefits

• Employment shows your job, contract, contract history and probation. Click Acknowledge to record you have read the contract, or Ask a question or Request amendment with a note ('Say what should change or what is unclear.' if empty). HR is notified.
• Benefits shows medical, air ticket entitlement, housing, transport and dependents. Use Request air ticket, accommodation, transport or add dependent through the request form.

Learning and assets

Learning lists assigned and mandatory courses, certifications and the catalogue: use Start and Mark complete, or Request training. Assets lists equipment issued to you. Use the request buttons to report an issue, ask for a replacement or return an item.