Purchasing troubleshooting
The messages you can meet in Purchasing, what they mean and how to fix them.
Messages and fixes
| Message | What it means | What to do |
|---|---|---|
| 'Somebody other than the requester must approve this requisition.' | You are approving your own requisition. | Ask another person with the requisition approval right. |
| 'The date it is needed by has passed.' | The Needed by date is before today (company day) at Submit. | Change the date and submit again. |
| 'The budget no longer covers this requisition; it is held.' | The budget was used up after you submitted. | Return it, reduce the estimate, or have the budget increased. |
| '<description> has no product. Choose the product to order it as.' | A requisition line without a product cannot go to an RFQ. | Edit the requisition and give the line a product. |
| '<PO> needs 1 approval at 12000.00; it has 0 for this version.' | The order total reached an approval tier. | Others press Approve this version on the Procurement tab, then you press Approve order. |
| 'Somebody other than whoever raised this purchase order must approve it.' | A buyer may not approve their own order. | Ask another approver. |
| 'You have already approved this version of the order.' | One person cannot count twice. | Ask someone else for the next approval. |
| 'Supplier reference is required by this company before this step.' | The field is set to Required. | Fill the Supplier reference (or Requested receipt date) and approve again. |
| 'PA-0001 has 300.00 of its 1000.00 ceiling left; this call-off is 400.00.' | The order passes the agreement's value ceiling. | Reduce the order, or ask for a higher ceiling. |
| 'Goods were received on <REC>; correct the order with a return, a debit note or a new order, not an amendment.' | Amend is not allowed once goods came in. | Return the goods, issue a debit note, or raise a new order. |
| '<code>: 106 received against 100 ordered is over the 5% tolerance. Approve the over receipt to take it.' | The delivery is above the allowed tolerance. | Receive up to the limit, or a person with the receipt exception right approves with a reason. |
| 'This bill is held by matching.' | A line is billed beyond the policy's quantity, price, tax or order rule. | Open Bills on hold. Fix the bill, receive the goods and Match again, or have it released. |
| 'Somebody other than whoever raised the bill or its order must release this hold.' | The releaser is the maker. | Ask another person with the release right. |
| 'INV-2026-0451 from this supplier is already on BILL-0007. A supplier invoice is posted once.' | The supplier's invoice number was posted already. | Check for a duplicate. If the first bill is wrong, reverse it first. |
| 'Enter the supplier's invoice number before posting this bill.' | The company requires the vendor number. | Fill Vendor bill number. |
| 'BILL-0007 has only 4 of <code> left to credit.' | The debit note credits more than was billed. | Reduce the quantity. |
| 'Somebody other than whoever raised this call for tenders must award it.' | The awarder raised the tender. | Ask a person with the award right who did not raise it. |
| 'This call for tenders is sealed until it closes: no price is shown before <time> UTC.' | A sealed tender hides prices until closing. | Wait, or press Close for quotes if you are entitled. |
| 'Give the reason for not awarding the lowest bid.' | You chose a higher bid. | Type the reason. |
| 'Each bid must be at least 0.5% below your last (2,000.00): 1,990.00 or less.' | The new bid is not low enough. | Bid the amount shown or less. |
| 'Somebody other than whoever wrote the agreement must put it in force.' | The writer cannot approve. | Ask an approver who holds both configure and policy approval rights. |
| 'Releasing a retention needs the retention release right.' | You lack purchase.retention.release. | Ask an administrator for the right, or someone who has it. |
| 'Pay 10430.96 against the bill, dated on or before <date>, first.' | The early payment is settled before the payment exists. | Record the payment, then press Settle. |
| '<BILL> is on payment hold: <reason>' | A payment hold stops payment. | Resolve the reason, then a person with the payment approval right releases the hold. |
| 'This registration link is not open.' | Registration is off or the link was renewed. | Send the current link from Purchase settings. |
| 'Approving a supplier needs the right to manage contacts.' | You can open applications but not create suppliers. | Ask for partner.manage, or ask a colleague who has it. |
| 'This record changed; reload it and try again.' | Someone saved the record before you. | Reload and redo your change. |
| 'You do not have permission for this action.' | Your role lacks the permission. | Ask your administrator. |