Module guide
Omnichannel
What Omnichannel is for, how conversations, contacts, leads and tickets fit together, and how it connects to CRM, Sales and Marketing.
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Omnichannel overview
What Omnichannel is for, how conversations, contacts, leads and tickets fit together, and how it connects to CRM, Sales and Marketing.
5 min readGetting started with Omnichannel
The order in which to set up channels, teams, routing, SLA and people before the first customer message arrives.
6 min read