Documents troubleshooting
The messages you can meet in Documents, what they mean and how to fix them.
Messages and fixes
| Message | What it means | Fix |
|---|---|---|
| '.exe files are not kept in the library: programs, scripts and web pages can run.' | The file type is a program, script or web page. | Do not upload it; use a PDF or a document format. |
| 'This file is a web page (HTML), which can run scripts; it is not kept.' | The contents are HTML. | Print or save it as PDF. |
| 'This file is named as an image but its contents are text/plain.' | The name does not match the contents. | Use the real file. |
| 'The file is empty.' | The file has no bytes. | Choose the correct file. |
| 'This image is damaged and cannot be read.' | The image is truncated or corrupt. | Re-export or rescan it. |
| 'This image unpacks to far more pixels than any document needs, and is refused.' | The image is over 50 million pixels. | Reduce its resolution. |
| 'The file is 30.0 MB; this document type takes at most 25 MB.' | The file is larger than the type allows. | Compress it or use a different type. |
| 'A file may be at most 200 MB.' | The upload ceiling. | Split the file. |
| 'This document type takes pdf, word files, not image.' | The type does not accept this kind. | Change the type or the file. |
| 'Choose an active document type.' | The type was archived. | Choose another type. |
| 'This company requires a description on every document: file.' | Description is a Required field. | Fill in the description. |
| 'Document date is required by this company.' | Document date is Required. | Enter it. |
| 'Document description is turned off for this company.' | The field is Hidden. | Remove the value. |
| 'Record not found.' | The record or file does not exist, belongs to another company, or you may not see it. | Check the link and your permission. |
| 'This record changed. Reload it before saving.' | Someone saved before you. | Reload and repeat. |
| 'Say why the file is held - the legal request or matter.' | The hold reason is empty. | Enter the matter. |
| 'This file is under legal hold and cannot be disposed of.' | A hold is in place. | Release the hold first, if allowed. |
| 'This file is kept until 2031-10-02; it is not yet eligible.' | Retention has not ended. | Wait, or check the policy. |
| 'This file is kept until its type has a retention policy; it is not yet eligible.' | No policy applies. | Give the type a policy. |
| 'Somebody other than the person who proposed it must review a disposal.' | You tried to approve your own proposal. | Ask another reviewer. |
| 'This file was placed under legal hold after the proposal; it is not disposed of.' | A hold arrived during review. | Reject the proposal. |
| 'This file's content has been disposed of; only its record remains.' | The bytes were deleted. | None; this cannot be undone. |
| 'A disposed file takes no new versions.' | The file is disposed. | Upload a new document instead. |
| 'A folder cannot sit inside itself.' | A folder loop. | Choose a different parent. |
| 'Another document type has that code.' | Duplicate code. | Use a different code. |
| 'Between 1 and 500 MB.' | Largest file is out of range. | Enter a whole number from 1 to 500. |
| 'Retention and disposal is disabled for this company.' | The switch is off. | Ask an administrator to turn it on. |
| 'This view holds n files. Narrow it before exporting.' | More than 10,000 files. | Apply filters. |